Skip to content
Download Consolidated Credit's Free Debt Relief Guide

What is a Debt Relief Order?

People experience many different, unexpected life events that affect their income. Job loss, unexpected medical diagnosis, family obligations, and economic downturn. The list goes on. Significant life events, like the ones stated above, make paying off debt difficult.

For example, the COVID-19 pandemic brought unanticipated, financial hardship to many of our UK friends. Due to the pandemic, about 3 million UK citizens are at risk of long-term debt issues.

A debt relief order (DRO) is a debt solution for residents of England, Wales, and Northern Ireland. DROs are great for people with minimal income and assets. Financial experts also consider DROs one of the quickest ways to become debt-free.

How Does a Debt Relief Order Work?

A debt relief order freezes all of your debts and interest for 12 months. During that period, you do not have to pay these debts. In addition, creditors cannot take legal action against you for your debts, or contact you.

If you gain more income during the course of your DRO, you must start paying some of the debt. In this case, an official receiver might even cancel your DRO.

If your financial situation doesn’t change, your debts disappear. You won’t have to pay any of it back.

What Debts Does a Debt Relief Order (DRO) Include?

You can’t cover all of your debts in a debt relief order. Here’s a list of debts that a debt relief order includes:

  • Credit card debt
  • Overdraft
  • Utility bills
  • Phone bills
  • Rent arrears
  • In-store credit agreements
  • Council tax
  • Benefit overpayments
  • Catalogues
  • Debts with HM Revenue & Customs, such as Income Tax or National Insurance Contributions.

You cannot include the following debts in a DRO:

  • Student loans
  • Confiscation orders
  • Magistrate’s court fines
  • Child support arrears
  • Maintenance arrears
  • Social fund loans

For more information about debts included in a DRO, speak to a debt advisor. They will help you navigate the complexities of a DRO.

How Do You Apply for a Debt Relief Order?

Before filling out a DRO application, make sure you qualify first. Eligible applicants must meet the following criteria:

  • Less than £2,000 in assets.
  • Lived or worked in England, Northern Ireland, or Wales for the last three years.
  • No record of a previous debt relief order (DRO) in the last 6 years.
  • Not currently involved in other insolvency procedures. For example, bankruptcy or an individual voluntary arrangement (IVA).
  • Not a homeowner.
  • Less than £75 left each month after paying for regular, household expenses.
  • Combined, total debts under £30,000.

In England and Wales, the maximum debt you could have to be eligible for a DRO application was £20,000. In June 2021, the UK government adjusted the criteria to support people affected by the COVID-19 pandemic. They increased the maximum debt amount to £30,000. The government also increased the asset value limit to £2,000 (from £1,000) and the leftover income amount to £75 (from £50).

If you meet the above criteria and would like to apply for a debt relief order, here are the steps you should take:

  1. Speak to an approved intermediary

To begin the DRO process, speak with an approved intermediary. The intermediary must hold valid registration in England, Wales or Northern Ireland. They will discuss your eligibility with you, and help you collect the paperwork to apply for a DRO. To find an approved intermediary or debt advisor, check the Citizens Advice website.

  1. Pay the £90 fee

This is the fee that the Insolvency Service requires to process your application.

  1. Wait for a decision

An official receiver will inform you of their decision within 10 days. Rejection letters include a rationale.

  1. If accepted, your DRO appears on the Individual Insolvency Register

If your application is successful, the DRO will appear on the Individual Insolvency Register for three months. On this Register, any member of the public can view your DRO.

  1. If rejected, you can appeal the decision

If you don’t agree with the official receiver’s decision, you have the right to appeal.

Pros and Cons of a Debt Relief Order

Does a Debt Relief Order Affect Your Credit Report?

Yes, a DRO stays on your credit report for 6 years. However, bankruptcy is a more severe option that stays on your credit report for a longer period of time. DROs are also cheaper than bankruptcy.

It won’t be easy to access loans during those six years that your DRO remains on your credit report. Mortgages are out of the question unless you find an alternative lender. Even then, they might reject your application, or charge you exorbitant interest rates. With a DRO on your credit report, lenders perceive you as a higher risk. This is why it will be challenging to get a mortgage or other forms of financing. Banks won’t likely approve you for any financial products apart from a basic bank account.

Bottom Line

Debt relief orders might work for certain people, depending on their financial scenario. People with low income and little assets might benefit from a DRO. However, the decision to proceed with a DRO depends on your unique circumstances.

If you’re struggling with debt, speak to a credit counsellor today. Our skilled consultants offer relevant, up-to-date debt advice for any situation.

Was this article helpful?

What is your total credit card debt amount?

Provide a few details about yourself.

##first_name##, here are your next steps...

Get a clear picture of your spending vs. your income. Begin your online budget and financial analysis now by clicking the button below.

Our experts are here to help you understand your options and reach your goals. After you complete the easy-to-use online budget, one of our trained counsellors will reach out to you and provide recommendations.

Everything shared is 100% confidential and secure.

I understand and agree that by choosing “Start your online budget now”, I am voluntarily providing certain personal financial information in order to educate myself as to my current financial position. I understand that this budget tool is educational in nature, and that none of the information received in the form of a budget constitutes financial advice, nor does it constitute a counselling session. I understand and agree that the budget depends on the information I input into the fields, and that Company does not represent or guarantee the accuracy of the budget. I understand that this tool may collect information and should I choose not to provide such information, I am not to proceed further. If I choose to abandon the tool midway through the process, I understand that the information will not be maintained and I would be required to start providing the information from the beginning. Company disclaims all warranties associated with the budget tool herein. I understand and agree that Company may use the contact information provided herein to contact me through various means of communications, including automated messages, and that I expressly consent to receive these messages.

Consolidated Credit Counseling Services of Canada Inc BBB accredited business profile
BBB RATING: A+